Repair Services

ACI offers you numerous options on service plans that are flexible and can be customized to meet your specific needs. Our programs are designed with one goal in mind - to keep your hardware operational. We provide fast and reliable support on a wide variety of legacy equipment no longer supported by the manufacturer. We help you maintain your systems to extend their useful life, giving you the maximum return on your investment.

Our technicians are regarded as the best in their field, making us the best and most competitive in third-party repair. We are dedicated to providing complete and accurate solutions for our customers, and are certain that the wealth of experience and the exceptional level of services that we offer are a value you will sincerely appreciate.

Depot Maintenance

Contracts for Depot Maintenance can be set up on a monthly, quarterly, or annual basis. These programs are the easiest to budget since you know in advance what your repair costs will be. You'll receive priority service with fast turn-around at one price. Our depot plans provide for all labor and materials needed to repair equipment failure from ordinary use. Turn-around time is 2-5 business days or less under normal circumstances.

Time & Materials

Our Time & Materials repair option offers an economical solution for those who have low volume and fast/easy to repair problems. With this program our rate is $75 per hour plus the cost of parts and shipping. You may request an estimate before work is performed if you so desire.
Download Maintenance Request Form (PDF) MaintReqForm.pdf

Flat Rate

Our Flat Rate repair service is the fixed price alternative to time and materials. This service includes all labor and materials for a set price on a per unit basis so you will always know the cost of your repairs in advance.
Download Maintenance Request Form (PDF) MaintReqForm.pdf

Spares Management

Downtime will be kept to a minimum by keeping your spare equipment ready-to-go. With our Spares Management program, your spare hardware is stored in a designated inventory so it is available when you need it. Contact us before 2PM and your replacement unit will be sent out overnight. We'll then repair the damaged unit when it comes in and return it to your on-demand inventory. This program helps to minimize loss of production time that would otherwise occur with a standard repair service.

Warranty

All repairs are warranted for 90 days from the ship date to the customer. This warranty covers all labor but only guarantees parts replaced on the previous repair.

Exclusions to our repair programs include user replaceable batteries and chargers, external power supplies, I/O cables, printheads, and software modules. Flat Rate repairs are limited to one major component per repair. Damage to equipment resulting from abuse or accidents will be billed on a time and material basis.

Industries Serviced
  • Snack Foods
  • Vending
  • Beverages
  • Dairy
  • Grocery & Drug Wholesale
  • Hardware
  • Pharmaceutical
  • Convenience Stores
  • Retail
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